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PROBLEMS OF REGULATION

My new glasses don't fit properly - what can I do ?

Optical Web delivers all glasses custom-made to your specifications. In the vast majority of cases this means that the glasses are a perfect fit. If, however, the glasses do not fit comfortably, then we recommend a short visit to your local optician. They can quickly help by shaping the glasses to get a better fit. If you are still unhappy, then please return the glasses and you can make use of our Money Back Guarantee.

Under no circumstances should you try and forceably bend or shape the glasses yourself. 

We are here to help you!

If you can't find the answer you are looking for, then please get in contact with our friendly customer service team.

Send us an e-mail :

info@opticalweb.ch

We try to answer you as soon as possible.

The Optical Web team

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